2018/12/17: First, people all over the world pay for communication services. We regularly pony up for Netflix, HBO Go, and Amazon Prime on top of sizable monthly payments for cell phone plans. A Facebook, YouTube, or Twitter without a bloated ad infrastructure could likely charge far less than these other services, which after all have to buy or produce their content. Before WhatsApp was acquired by Facebook, it charged users $1 per year, and it was growing like a vine.
If everyone is upset with you, as the platform's chief says, are you really doing something right?