mfioretti: public services*

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  1. f you’ve been to a conference in the past 12 months – you’ll almost certainly have seen the slide above, or a version of it.

    Mentioning “disruptive innovation” adds a sprinkle of sophistication to otherwise ordinary presentations. It’s a sit up and take notice slide that says: ‘Better listen, or you could be history.”

    However – it doesn’t always hit its intended target. A significant portion of the audience at a couple of events I’ve been to recently have looked at each other as if to say ‘that couldn’t happen to us’.

    The reason for this seems to be the comfort blanket that can come with extended working in the public and social sectors.

    The thinking can go like this.

    We are different.
    We deal with people who are highly complex with multiple needs and vulnerabilities.
    No tech outfit could hope to understand the extent of the personalisation involved in our services.

    It’s optimistic thinking – probably the same that was held by some taxi firms pre-Uber and hotels before Airbnb.

    It’s going to take radical change a lot closer to home before many managers recognise how profoundly the rules of business have changed in the digital age.

    Arguably though , it’s already happening. I’ve made a slide of my own that might be more relevant to the public sector.

    Far from fantasy – we are at the beginning of the end of one size fits all health, housing and social care monopolies.

    Some examples:
    https://paulitaylor.com/2016/02/19/wh...er-did-health-housing-and-social-care
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